REFUND POLICY

Application: Seaworthy (za.co.digitalfreedom.seaworthy)

Refunds, withdrawals and dispute resolution for paid services

Effective Date: 5 October 2026

Provider:
DigitalFreedom
A brand of DigitalFreedom Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Contact: mailto:hello@digitalfreedom.co.za
Customer support: mailto:support@digitalfreedom.co.za
Website: https://digitalfreedom.co.za

0. SCOPE

This Policy explains how refunds work for the one-time, non-consumable Seaworthy Pro purchase (co.digitalfreedom.seaworthy.pro.lifetime). It supplements the Terms of Service and the EULA. Seaworthy has no subscriptions. TestFlight purchases are test transactions and are not charged.

Seaworthy is offered through the Apple App Store and TestFlight in its supported markets. This Policy applies globally. The Provider applies the European Union Consumer Rights Directive (2011/83/EU) and Digital Content Directive ((EU) 2019/770) as the baseline standard and additionally complies with any more protective local consumer-protection law (Australian Consumer Law statutory guarantees, UK Consumer Rights Act 2015, US state laws, Brazilian CDC, etc.).

For consumers in Australia:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and

to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in this Policy limits those guarantees; where a failure is major, the choice between refund and replacement is yours, and the remedy is owed by the Provider as supplier.

1. WHO HANDLES YOUR REFUND

Refund authority follows the seller of your purchase:

Purchase channel	Seller	Refund handled by
Apple App Store (Seaworthy Pro one-time purchase)	Apple Distribution International Ltd. in the EU/EEA, UK, Switzerland and Türkiye; DigitalFreedom Global LLC elsewhere, with Apple acting as our agent	Apple’s flow at https://reportaproblem.apple.com in both cases — Apple processes the payment; where we are the seller, your statutory rights run against us and § 2 names the route

We cannot reverse a charge made by Apple — App Store refunds go through Apple’s flow. Where DigitalFreedom is the seller of your purchase, statutory refund and remedy rights are owed by us and are not limited by the store’s discretionary policy.

2. APP STORE REFUNDS

2.1 Apple App Store

Request a refund: https://reportaproblem.apple.com
Apple decides at its sole discretion based on Apple’s refund policy
Typical reasons for refund: accidental purchase, app didn’t work as described, child purchase without authorisation
Apple may take 24–72 hours to decide; outcome is communicated by email
If Apple refunds, your access to the Seaworthy Pro features is revoked

2.2 Google Play

Seaworthy is not offered through Google Play. Apple processes App Store refunds; your mandatory rights against the seller remain unaffected.

3. DIRECT PURCHASES

There is no direct purchase channel. Seaworthy Pro is purchased through the App Store. Who the seller is depends on Apple’s applicable agency or commissionaire arrangement — see § 1 and the Legal Framework Overview § 3.

Where Apple is the seller, its withdrawal process applies. Where DigitalFreedom Global LLC is the seller, statutory rights run against us; contact mailto:support@digitalfreedom.co.za. Apple processes reversals of App Store charges. The Terms of Service § 7.5 states the withdrawal test.

4. SUBSCRIPTIONS

Seaworthy has no subscriptions, recurring payments or subscription trials. There is no renewal to cancel.

5. CHARGEBACKS

If you dispute an App Store charge, use Apple’s dispute process or your bank’s procedure. The Provider cooperates with valid investigations. A reversed transaction can revoke Seaworthy Pro access through StoreKit; there is no Seaworthy account to suspend. Mandatory consumer rights remain unaffected. You can contact mailto:support@digitalfreedom.co.za for help.

6. NO-REFUND CATEGORIES

Seaworthy sells no consumable purchases, subscription periods or third-party content. Seaworthy Pro refund requests follow §§ 1–3 and mandatory consumer-protection law; this Policy creates no additional no-refund category.

7. EU ONLINE DISPUTE RESOLUTION

The European Commission’s Online Dispute Resolution platform ceased operation on 20 July 2025. Regulation (EU) 2024/3228 repealed Regulation (EU) No 524/2013, under which the platform had been established. Consumers may contact us directly at mailto:hello@digitalfreedom.co.za or approach a competent alternative dispute resolution body in their country of residence.

DigitalFreedom Global LLC is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) pursuant to the German Consumer Dispute Resolution Act (VSBG), unless required by law.

8. CONTACT

DigitalFreedom
A brand of DigitalFreedom Global LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Refund / withdrawal: mailto:support@digitalfreedom.co.za
General: mailto:hello@digitalfreedom.co.za
Website: https://digitalfreedom.co.za